Shipping

Dispatch time: Up to 5 working days. (Please remember all our pieces are paw-made specially for you!)

Delivery time (UK Orders): Shipping within the UK is included in the price and is sent by Royal Mail Special Delivery (Monday-Saturday) to guarantee you piece of mind when you make a purchase from Elouise Makes!

Delivery time (International Orders): Royal Mail International shipping is available, please select it when you are at the checkout. Royal Mail International shipping aims to deliver to Europe within 3-5 working days and worldwide within 5-7 working days. Please note that we are not responsible for any customs charges or loss of item during postage, however if you do require assistance please do get in touch!

Returns Policy

If you are not entirely satisfied with your purchase, we're here to help.

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it in.
  • Your item must be in the original packaging.
  • If your item was damaged or not as described, we will include the shipping cost in your refund. Unfortunately we cannot offer a postage refund if an item is returned due to being unwanted.

Refunds Policy

  • Refunds are made BACs transfer and only issued if the item is faulty.
  • Refunds are only issued once the damaged item is returned at the cost of yourself and not Elouise Makes.
  • You will receive your refund within a certain amount of days, depending on your card issuer's policies.

If an item you would like to purchase is not in stock, please do not hesitate to contact us to see when it will be available again.